top of page

TERMS & CONDITIONS

​​

COMPANY INFORMATION


Melanie Vötter - Makeup Artist
c/o Melanie Vötter
Wittelsbacherallee 45a
32427 Minden
Germany

​

Return Address

Melanie Vötter - Makeup Artist

Melanie Vötter

Wittelsbacherallee 45a

32427 Minden

Germany

​​

Welcome to SFX.CRIME

​

These Terms and Conditions ("Terms") govern your access to and use of the SFX.CRIME website, including all digital products, physical products, services, and content offered through the website.

​

By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using this website or purchasing our products.

​

1. Seller Information

​

The seller and operator of this website is:

Melanie Vötter – Makeup Artist
Wittelsbacherallee 45a
32427 Minden
Germany

​

2. Eligibility

 

By placing an order through this website, you confirm that:

​

  • you are at least 18 years of age.

 

You further confirm that all information you provide during the ordering process is complete, accurate, and up to date.

​

We reserve the right to refuse or cancel orders if false or misleading information has been provided.

​

3. Scope

 

These Terms apply to all purchases made through the SFX.CRIME website.

​

They govern the purchase of, but are not limited to:

​

  • Digital products

    • Online courses

    • eBooks

    • Downloadable resources

​

  • Physical products

    • Printed books

    • Silicone prosthetics

    • Theatre and film props

    • Costume and special effects accessories

 

Separate legal documents, including our Privacy Policy, Withdrawal Policy, and Imprint, also apply where legally required.

​

4. Products and Services

 

We strive to ensure that all product descriptions, photographs, videos, prices, and other information published on our website are accurate and up to date.

​

However, minor differences in colour, appearance, dimensions, packaging, or other characteristics may occur due to:

​

  • handmade production,

  • manufacturing processes,

  • lighting conditions,

  • photography,

  • screen and monitor settings,

  • or technical limitations.

​

Such minor variations do not constitute defects.

​

We reserve the right to modify, discontinue, replace, or update products, services, prices, descriptions, or website content at any time without prior notice.

​

5. Orders and Contract Formation

 

The presentation of products on this website does not constitute a legally binding offer.

​

By placing an order, you submit a binding offer to purchase the selected product(s).

​

An order confirmation sent by email merely confirms that we have received your order. A purchase contract is concluded only once your order has been accepted and payment has been successfully processed or, in the case of digital products, once the download or course access has been made available.

​

We reserve the right to refuse or cancel orders at our reasonable discretion, including but not limited to cases involving:

​

  • suspected fraud,

  • unauthorized payment,

  • pricing or technical errors,

  • product unavailability,

  • legal restrictions,

  • or violations of these Terms.

​

If payment has already been received for a cancelled order, a full refund will be issued using the original payment method.

​

6. Prices

 

All prices displayed on this website are shown in Euro (EUR).

​

Where applicable, prices include German Value Added Tax (VAT) in accordance with applicable tax legislation.

​

Shipping costs, customs duties, import taxes, and other applicable charges are displayed separately during checkout where applicable and are the responsibility of the customer unless otherwise stated.

​

Customers outside the European Union are solely responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their local authorities.

​

7. Payment

 

Payment must be completed before any order is processed or shipped.

​

We currently accept payment through:

​

  • PayPal

  • Klarna

  • Wix Payments

  • Apple Pay

  • Google Pay

  • Credit and debit cards (including all major card brands)

​

Payments are securely processed through the respective payment providers.

​

We do not store complete payment card information on our own servers.

​

If a payment is declined, cancelled, reversed, or otherwise unsuccessful, we reserve the right to suspend or cancel the order until payment has been successfully completed.

​

8. Currency

 

All payments are processed in Euro (EUR).

​

If your payment provider uses another currency, exchange rates and any applicable conversion fees are determined solely by your bank or payment provider.

​

We are not responsible for exchange rate fluctuations or additional fees charged by third-party financial institutions.

​

9. Delivery of Digital Products

 

Digital products include, but are not limited to:

​

  • Online courses

  • eBooks

  • Downloadable files

  • Digital resources

​

Unless otherwise stated, digital products are delivered immediately after successful payment.

​

Download links and access information will be sent to the email address provided during checkout. It is the customer's responsibility to ensure that the email address provided is correct.

​

If you do not receive your download link or access information within a reasonable time after payment, please contact us and we will gladly assist you.

​

10. Online Courses

 

Unless otherwise stated, access to purchased online courses is granted for the lifetime of the course.

​

"Lifetime access" means access for as long as the course remains available through SFX.CRIME. It does not imply an obligation to keep the course online indefinitely or to provide future updates.

​

We reserve the right to:

​

  • improve or update course content,

  • correct errors,

  • add, remove or update lessons where reasonably necessary,

  • update downloadable materials,

  • change the learning platform if necessary,

  • discontinue a course if required for technical, legal or business reasons.

 

Whenever reasonably possible, we will make reasonable efforts to inform enrolled students about significant changes.

​

11. Personal Licence

 

All digital products are sold as a personal, non-transferable licence.

​

Each purchase grants access to one individual only.

​

You may use your purchased digital products on your own personal devices.

​

You may not:

​

  • share your login credentials;

  • allow other persons to access your account;

  • distribute download links;

  • resell or sublicense digital products;

  • upload files to file-sharing platforms;

  • make digital products publicly available.

 

Any violation of these Terms may result in the suspension or permanent termination of access without refund.

​

12. Delivery of Physical Products

 

Physical products are shipped from Germany.

​

Orders are generally processed as quickly as possible after successful payment.

​

Delivery times are estimates only and may vary depending on:

​

  • destination country,

  • customs procedures,

  • shipping carrier,

  • seasonal demand,

  • public holidays,

  • weather conditions,

  • or other circumstances beyond our reasonable control.

​

We are not liable for delays caused by shipping providers, customs authorities, strikes, force majeure events or other circumstances beyond our control.

​

13. Shipping Restrictions

 

We currently sell worldwide (digital products).

​

Due to legal, environmental or logistical regulations, we are currently unable to ship physical products to the following countries:

​

  • Bulgaria

  • France

  • Greece

  • Luxembourg

  • Poland

  • Romania

  • Slovakia

  • Spain

  • Sweden

  • United States of America

​

We reserve the right to modify this list at any time without prior notice where necessary for legal, logistical or commercial reasons.

​

14. Customs Duties and Import Charges

 

For orders shipped outside the European Union, customs duties, import taxes, brokerage fees or other local charges may apply.

​

These charges are determined solely by the destination country and are the sole responsibility of the customer.

​

We have no control over such charges and cannot predict their amount.

​

15. Undeliverable Shipments

 

Customers are responsible for providing a complete and accurate shipping address.

​

If a shipment is returned because:

​

  • an incorrect address was provided,

  • delivery was refused,

  • customs charges were not paid,

  • or the parcel was not collected,

​

additional shipping costs may be charged before the order can be resent.

​

Where reshipment is no longer possible, any refund will be made only after deduction of any shipping costs, return shipping fees and other expenses incurred.

​

16. Returns and Right of Withdrawal

 

The customer's statutory right of withdrawal remains unaffected.

​

Details regarding withdrawal rights, refunds and any applicable exclusions can be found in our separate Withdrawal Policy.

​

Digital products are subject to the specific withdrawal provisions applicable to digital content under European consumer protection law.

​

17. Availability

 

While we make every effort to keep all products available, we cannot guarantee continuous availability.

​

If a product becomes unavailable after an order has been placed, we reserve the right to cancel the order and issue a full refund using the original payment method.

​

We shall not be liable for any indirect losses resulting from product unavailability.

​

18. Intellectual Property

 

Unless otherwise stated, all content available on this website is the exclusive intellectual property of Melanie Vötter – Makeup Artist and is protected by applicable copyright, trademark, and intellectual property laws.

​

This includes, but is not limited to:

​

  • online courses;

  • videos;

  • tutorials;

  • eBooks;

  • printed books;

  • downloadable resources;

  • PDF files;

  • photographs;

  • graphics;

  • product images;

  • logos;

  • designs;

  • artwork;

  • product descriptions;

  • written content;

  • branding;

  • website content;

  • and all other creative materials published on this website.

​

The purchase of any product does not transfer ownership of any intellectual property rights.

​

Only the limited rights expressly granted under these Terms are provided.

​

19. Permitted Personal Use

 

Unless otherwise stated, all digital products are licensed solely for your personal, non-commercial use.

​

You may:

​

  • access your purchased online courses;

  • download purchased digital files where downloads are provided;

  • use purchased content for your own personal learning and creative development.

​

No additional rights are granted.

​

20. Prohibited Use

 

Without our prior written permission, you may not:

​

  • copy or reproduce any part of our products or website;

  • distribute, share or publish any digital content;

  • upload course materials or downloads to websites, cloud storage or file-sharing platforms;

  • share your account with any other person;

  • sell, rent, sublicense or otherwise redistribute digital products;

  • modify or create derivative works based on our materials;

  • translate our materials for redistribution;

  • remove copyright notices or watermarks;

  • record, reproduce or publicly display course videos;

  • upload course videos or excerpts to social media or video-sharing platforms;

  • use screenshots or screen recordings from our courses for publication;

  • use our content to create competing educational materials, workshops or online courses;

  • use our content for commercial training purposes;

  • use our materials to train, develop or improve artificial intelligence systems, machine learning models or similar technologies;

  • extract, scrape or systematically collect content from this website by automated or manual means.

 

Any unauthorized use constitutes a violation of these Terms and may also infringe applicable copyright laws.

​

21. Product Images

 

All product photographs, promotional images, graphics and visual content published on this website remain the exclusive intellectual property of Melanie Vötter – Makeup Artist.

​

Product images may not be copied, downloaded, reproduced, edited, published or otherwise used without our prior written permission.

​

This prohibition includes, but is not limited to, use on:

​

  • online marketplaces;

  • e-commerce platforms;

  • auction websites;

  • social media;

  • advertisements;

  • blogs;

  • third-party websites;

  • or any other commercial or non-commercial publication.

 

Unauthorized use of our product images may result in legal action.

​

22. Printed Books

 

Printed books purchased through this website become the property of the purchaser.

​

You may resell the original physical copy.

However, you may not:

​

  • reproduce the contents;

  • scan or digitize the book for distribution;

  • photocopy substantial parts of the publication;

  • publish electronic copies;

  • or otherwise reproduce the work in any form without our written permission.

​

23. eBooks and Digital Publications

 

eBooks and other digital publications are licensed to the purchaser only.

​

The licence is personal, non-exclusive and non-transferable.

​

You may not:

​

  • forward digital files to other persons;

  • upload them to websites or cloud services for public access;

  • share download links;

  • resell digital copies;

  • or distribute them in any format.

​

24. Product Safety

 

Our silicone prosthetics, theatre props and special effects products are intended for professional, theatrical, film, photography, cosplay, costume and display purposes only.

​

Unless expressly stated otherwise, our products:

​

  • are not toys;

  • are not intended for children;

  • should be used responsibly and in accordance with their intended purpose.

​

Some products may require the use of additional materials such as adhesives, removers, paints or cosmetics.

​

Customers are solely responsible for ensuring that all products are used safely and appropriately.

​

We strongly recommend testing any adhesives, paints or cosmetic products on a small area of skin before use.

​

25. Allergies and Individual Reactions

 

Individual skin reactions and allergies cannot be completely ruled out.

​

We are not liable for allergic reactions, skin irritation or other adverse effects resulting from the use of silicone, adhesives, paints, cosmetics, removers or other materials used together with our products.

​

Customers are responsible for determining the suitability of products for their own individual needs.

​

26. Disclaimer

 

All educational content provided through our online courses, books and digital products is intended solely for educational and informational purposes.

​

Although every effort is made to ensure the accuracy and quality of our content, individual learning results may vary.

​

We do not guarantee any particular artistic, professional or commercial outcome from the use of our educational materials.

​

Success depends on numerous factors including individual practice, experience, skills and application.

​

27. Limitation of Liability

 

To the maximum extent permitted by applicable law, we shall not be liable for indirect, incidental, consequential or special damages arising out of or relating to the use of our website, products or services.

​

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful under applicable law, including liability for intentional misconduct, gross negligence, fraudulent misrepresentation or personal injury where required by law.

​

28. Discount Codes and Promotions

 

From time to time, we may offer promotional discounts, voucher codes or special offers.

​

Unless expressly stated otherwise:

​

  • discount codes are valid only during the advertised promotional period;

  • only one discount code may be used per order;

  • discount codes cannot be combined with other promotions or offers;

  • discount codes cannot be applied retrospectively to completed purchases;

  • discount codes have no cash value and cannot be exchanged for cash or credit;

  • discount codes are non-transferable;

  • discount codes may apply only to selected products or product categories.

 

We reserve the right to modify, suspend or cancel promotions, discount codes or special offers at any time where necessary.

​

29. Privacy

 

The processing of personal data is governed by our separate Privacy Policy.

​

By using this website, you acknowledge that you have read and understood our Privacy Policy.

​

30. Right of Withdrawal

 

Consumer rights regarding withdrawal from purchases are governed by our separate Withdrawal Policy.

​

Where applicable, the Withdrawal Policy forms an integral part of these Terms.

​

31. Force Majeure

 

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

​

Such circumstances include, but are not limited to:

​

  • natural disasters;

  • fire;

  • flood;

  • war;

  • terrorism;

  • civil unrest;

  • pandemics;

  • governmental actions;

  • power failures;

  • internet outages;

  • cyber attacks;

  • labour disputes;

  • transport disruptions;

  • customs delays;

  • or failures of third-party service providers.

 

Where reasonably possible, affected obligations shall be performed as soon as the relevant circumstances cease to exist.

​

32. Changes to these Terms

 

We reserve the right to update or modify these Terms at any time.

​

The version published on this website at the time of purchase shall apply to the respective order.

​

Customers are encouraged to review these Terms periodically.

​

33. Severability

 

If any provision of these Terms is found to be invalid, unlawful or unenforceable under applicable law, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

​

The invalid provision shall be replaced, where legally permissible, by a valid provision that most closely reflects the original economic intent.

​

34. Governing Law

 

These Terms and any disputes arising out of or relating to them shall be governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG), unless mandatory consumer protection laws provide otherwise.

​

To the extent permitted by applicable law, these Terms shall be governed by the laws of the Federal Republic of Germany. Mandatory consumer protection provisions of the country in which the consumer has their habitual residence remain unaffected.

​

Mandatory statutory rights of consumers under the laws of their country of residence remain unaffected.

​

35. Contact

 

If you have any questions regarding these Terms, our products or your order, please contact us:

​

Melanie Vötter – Makeup Artist
Wittelsbacherallee 45a
32427 Minden
Germany

​

Email: melanievotter@ymail.com

​

Website: https://www.sfxcrime.com

​

Thank you for supporting SFX.CRIME.

 

We truly appreciate your trust and your support for independent artists and creators.

bottom of page